Auriga specialises in grant giving and managing charitable trusts and assistance funds. It provides the most up to date, sensitive, and effective help and support for businesses looking to improve their services and in helping customers who need extra support. Since Auriga started in 2005, it has assisted millions of customers across the UK.
The need for financial assistance pre-dates the current financial challenges with many in the UK experiencing financial hardship. The services Auriga provides has adapted to these changes including the recent welfare reforms. Auriga works closely with a number of money advice agencies around the country and has an in-house money advice service too, with the aim of encouraging customers to take steps to regain control of their finances. And we continue to look for ways to make it work for different customers, which might include working with social landlords or credit unions, where tenants, savers or borrowers might need a little extra help.
Our experienced team of people deal with thousands of customers seeking help each year, handling each with sensitivity and a genuine desire to give the best possible help. By offering a range of help, including grants, benefit checks and debt advice we make it easy for utilities to invest in their customers and provide people struggling to pay with a way out. We believe in the value of businesses investing in their customers, as a way of improving financial capability and knowing that the good customer experience will always benefit the company in return.
It's not just what we do that is appreciated by customers and utility companies though; how we do it is important too. Through our holistic approach, each individual we assist finds respite from at least a part of their debts and we aim to help further where possible, for example in certain instances we are able to arrange delivery of a cooker or washing machine too. Customers receiving this type of help are able to manage their bills better and are able to maintain future payments of bills.
It is essential that customer details remain confidential so we won’t tell you about individual stories of hardship and recovery. What we can say though is that financial difficulty does not respect class or status. It can affect almost anyone and in most instances it is a change of circumstances, health, employment or relationship, rather than wilful bad money management that is the trigger. Auriga has joined forces with Quids in! to support the reader survey that will be published later this month. The survey will reveal how householders cope with managing finances and paying bills, making decision-makers aware of the reality of life for most of us in Britain today.
More information about Auriga can be found on the website www.aurigaservices.co.uk or select these links Water Savings Tips PDF or Energy Saving Tips PDF to read about some of the practical assistance Auriga offers its customers.